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Systems and Processes

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In order to put your business plan to work, you must know how your business will operate on a day-to-day basis.
​​Your knowledge leads to the development of systems and procedures for everything from product development to sales and customer service.

Good systems keep your company out of hot water and often mean the difference between business success and failure.

A rational set of procedures and well-defined systems ensure efficiency, quality control, employee productivity, and customer satisfaction. And, in the end, they protect your bottom line.

Even small businesses and sole proprietors need to have systems in place for tracking customers, monitoring workflow, and keeping those invoices moving along.

So, why should you take the time to write out your operations and procedures?
Undertaking this process will help you identify gaps and ensure that you don’t spend more time than 
you 
need on the business of doing business. It will also help you get new staff up to speed far more quickly.

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Are you considering selling your company?
Having your systems & processes written and documented will help you to decrease the risk associated with your business and increase your business valuation. Just having your processes ready might help you to go from a ratio of x3 to x4!

If your firm does not hold any externally verifiable systems or standards such as ISO 9001, you may find it difficult to demonstrate the integrity of your management system to your customers, both current and prospective. This can have a significant impact on the likelihood of gaining new customers, especially at tender bid writing stage.

Consider also if your competitors hold ISO standard accreditation. If not, this may be an opportunity for your business to further differentiate yourself in the market. Identifying and documenting your systems and procedures to ISO standards will also give your customers buying decisions easier if they expect their supplier(s) to have management systems compliant with international standards.

We work with you to review your internal management systems, compare your existing management systems with the requirements of relevant ISO standards, consider typical management system accreditation requirements of future potential customers/markets, improve your current systems & processes, including writing and documenting them, and conduct pre-audits in preparation for external accreditation.

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  1. "Our work with Mathieu aimed to review our systems & processes and the management of our scaffolding stock levels at our different branches.

    At a time where we were experiencing high growth level, we really needed to have the right system & processes in place but didn’t have the time to focus on it. Mathieu was able to handle that side of the business and coordinate with our staff in a timely manner with a real problem-solving focus."

    Ashley Smith, Chief Operating Officer – Pilbara Access

  2. "Mathieu’s role as Consultant is now firmly embedded in our business model. His interpersonal and communication skills are excellent. Mathieu  is sensitive to where we are as a company and what we need to do to move forward and his advice and guidance is invaluable. We look forward to a long association with him."

    Kerry Sidney, Business Owner – Instant Weighing

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